Return & Exchange Policy

Last updated: 13 October 2026

Wrong, missing or damaged on arrival

Please check your delivery when it arrives. If anything is missing, damaged in transit or not what you ordered, tell us within 48 hours with photos and your order reference. We will deliver the correct or replacement parts at no charge. Where our crew installs the racks, we check the parts on site and resolve any issue there and then.

Change of mind — unused racks

We accept returns of standard racks within 7 days of delivery when all of the following apply:

the racks have not been assembled or installed;
they are complete, clean and in their original packaging;
they were supplied to a standard size from our catalogue, not a special order.

A collection charge applies and is quoted before we collect. Delivery and installation charges already incurred are not refundable. Refunds are made within 14 days of the racks passing inspection at our showroom.

Items that cannot be returned

Racks that have been assembled, installed or loaded, unless faulty.
Special orders, non-standard colours or sizes procured for your project.
Components cut, drilled or altered after delivery.

Faulty racks

A rack that develops a manufacturing fault after installation is repaired or replaced under our 12-month warranty rather than returned.

How to start a return

Email hello@sgracking.com or WhatsApp us with your order reference, what you would like to return and photos of the packaging. Returns are arranged under our delivery and collection terms.

Return questions

Can I return racks after they are installed?

Installed racks can only be returned if they are faulty — that is handled under the warranty. If you are unsure about sizes, ask us to check your floor plan through the quote form before ordering.

What if a part is missing or damaged on delivery?

Tell us within 48 hours with photos and your order reference, and we will send the missing or replacement part free of charge.

Is there a charge to return unused racks?

Yes — a collection charge, quoted before we collect, which is deducted from the refund. Delivery and installation already carried out are not refundable.

Can I exchange for a different size?

Yes, if the original racks are unused and in their packaging. You pay any price difference plus the collection and re-delivery charge. Compare sizes on the warehouse rack and boltless rack pages first.

How long does a refund take?

Within 14 days of the returned racks reaching our showroom and passing inspection, to the account you paid from.

Returns & exchanges.